FAQ

Coworking at The Pioneer Collective

What are the access hours for each membership type?
We staff the front desk Monday-Friday between 9am-5pm.  Members may access the space outside of those hours according to the details of their membership type.

• Resident Access - 24/7 access

• Community Access - 6am-6pm access

Do unused membership days roll over to next month?
No. If a member finds they are consistently not using the allotted days in their membership, we encourage them to switch to a plan with fewer days. Alternatively, if a member is consistently running out of access days during a month, we encourage them to upgrade.

Is the WiFi/network secure?

We take network security seriously. You can read about our security protocols here.

How does the conference room hours allotment work?  Do hours roll over?
All small and medium sized conference rooms are available to book using your credits at your home location. 1 hour equals one credit. Credits do not roll over.  If you need more hours in a month, you can book additional meetings at 50% discount. Credits do not apply to large & XL meeting rooms, however, Members receive a 25% discount when booking these rooms. All additional rental fees will be added to your next invoice.

How do I book a conference room?
You can book a conference room in the TPC Member’s portal Monday - Friday 9am - 5pm. For after hours bookings, please email your community manager.

Where should I take a call?
All of our locations have phone booths that are available on a first come first serve basis for longer or more private calls. Some locations also have huddle rooms which are reservable using the calendars outside the rooms. Short calls or those where you are primarily listening and not presenting are allowed in our communal spaces with headphones. Please no calls in our dedicated “Focus Areas”.

How will I be billed?
If you'd like to be billed on a month-to-month basis, a credit card will need to be placed on file to start your membership.  We use a rolling bill cycle so you may begin on any day of the month, and that will be your bill date moving forward. We do not prorate months. Credit card subscriptions are processed via Stripe, a certified level PCI Level 1 Service Provider.  If you'd like to take advantage of a prepaid discount, you will need to pay via check or ACH transfer. 

My credit card changed, where can I update my payment information?
You can update your payment details at any time in the TPC Member’s portal. See step-by-step instructions here.

Do you host member happy hours and social events?  Will I meet new people?
Yes, we host regular member happy hours, lunch trips and after-work events (volunteering opportunities, group sporting events, etc.)  Whether or not you meet new people is up to you!  If that's important to you then make sure you introduce yourself to fellow coworkers, attend happy hours, strike up conversations at the coffee bar, and participate on the Slack channels.  We also encourage members to organize their own get-togethers and events.  If you have an idea, give us a shout!  We do our best to facilitate an active and welcoming member community, but you'll get out of it what you put in!  

What are the collaborative benefits of coworking?
That is an interesting question and one I think needs to be addressed more honestly by the greater coworking community/industry.  The truth is, it really depends on the member, their line of work, and their goals.  If you are a remote salesperson working for a company in another state, it's unlikely that you will be able to collaborate during the regular workday with a Javascript programmer who works in an entirely different industry.  You can definitely enjoy the benefits of working among other human beings without needing to "collaborate" with them on your daily work.  That being said, collaboration can take many forms.  For example, a member might hire a coworker who owns a photography business to shoot a wedding, or someone might ask the UX designer that sits next to them to review the resume of a potential design hire.  Members who realize that they share the same commute might start biking to work together and folks interested in learning to code at night may start a meetup.  

While we'll throw the occasional mixer or brainstorming lab, the organic connections are what we really try to cultivate at TPC.  Furthermore, we know all our members are hardworking, busy individuals and we value their time.  We promise to never burden members with over engineered ice-breaking gimmicks or cheesy corporate events.  If it's not fun, and it doesn't benefit the members, we won't host it.

Does TPC offer long term discounts?
Sure! If you'd like to prepay via check, we will offer the following prepaid discounts on memberships and mail service.  All sales are final and no refunds will be given after prepayment is made and discount is applied.

• 6 month prepayment - 10% off

• 12 month prepayment - 20% off

Checkout all membership discounts and promotions here.

How do you handle cancellations?
We ask that members give thirty calendar days written notice for all cancellations. 

If I cancel my membership mid-month, can you prorate my bill for the month?
No.  

Can I use The Pioneer Collective as my business address?
Only members who opt in to mail service + Registered Agent Service (in addition to a coworking membership), have a form 1583 on file, and are issued an official private mailbox (PMB), may use The Pioneer Collective as their business address. Member’s receive a $20 discount on monthly mail services. Learn more here.

Can I ship packages or have mail delivered to The Pioneer Collective?
Only members who opt in to mail service (in addition to a coworking membership), have a form 1583 on file, and are issued an official private mailbox (PMB), may receive mail at The Pioneer Collective. Member’s receive a $20 discount on monthly mail services. Learn more here.

Can I bring guests?
Yes. Each membership comes with an allotment of guests passes each month.  Passes do not roll over. Additional guests may book day passes here. Visitors do not count toward this allotment.

What is the difference between guests and visitors?
Visitors are people who stop in for a short time to meet with or visit a member for less than two hours.  Examples include family members visiting for lunch, clients or potential customers, or interview candidates.  Guests are colleagues or friends who make use of the coworking space, generally for longer than two hours. Those attending a meeting in a reserved meeting room do not require the use of guest passes or day passes.

May I hold an event or meetup at The Pioneer Collective?
Possibly! Reach out to us as hello@thepioneercollecitve.com and we can chat!

Where are you located?

Our Addresses

Belltown: 92 Lenora Street, Seattle, WA 98121

Ballard: 5101 14th Ave NW, Seattle, WA 98107

Tacoma: 1102 A Street, Suite 300, Tacoma, WA 98402

West Canal Yards: 1100 W Ewing St, Seattle, WA 98119

Where can I park?
Find our recommended parking and transportation options here.