FAQ
Mail Service / Virtual Address
Can I use the address as my mailing address?
Yes. The Pioneer Collective is a registered Commercial Mail Receiving Agent (CMRA) authorized by the United States Postal Service to process and handle mail on your behalf. In all states except Oregon, you can use a CMRA as your business mailing address. Make sure to put the full address, including your PMB on all mail.
Can I register my LLC at the address?
Yes. Members with Virtual Office Plus plans may register their Washington LLC using their virtual address. In this case, you will enter your virtual address in the Principal Office field and leave the PMB # off. A virtual address serves as a real physical address for LLC registration. PO Boxes and PMB are not accepted by the WA Secretary of State.
Can I list TPC as my registered agent?
Yes. Members with Virtual Office Plus may list TPC as their registered agent. More information about Registered Agent services in WA State can be found here.
Can I use this address for a Google My Business listing?
Unfortunately, no. As Google My Business uses the physical address of the business, Google does not recognize virtual mailboxes for these listings. TPC offers affordable private offices for companies requiring a physical presence.
How much is mail service / virtual membership?
For coworking members at TPC, mail service is a $50/month add-on. For non-coworking members the cost is $85/month for Virtual Office and $125 for Virtual Office Plus.
Why do I need to fill out a 1583 form?
In the United States, the U.S. Postal Service regulates how mail can be received and handled. USPS also dictates required procedures for commercial mail receiving agents (CMRAs) like us to follow. USPS Form 1583 authorizes a CMRA to receive mail on the customer’s behalf. The completed form is required before anyone can give you a mailbox.
What exactly is a CMRA?
A CMRA is a private business that accepts mail delivery from the Postal Service for others (addressee), holds it for pickup (in most cases a private mailbox (: PMB”) or re-mails it to another address with payment of new postage. The traditional storefronts like MAILBOXES ETC.,POSTNET, POSTAL ANNEX, AND PAKMAIL are easily recognized as a CMRA.
Do I need to include my Private Mailbox (PMB) number when I give out my address?
Yes. Please always include your PMB number whenever you give out your address. Think of it as an apartment number at a complex. Without this number, your address is not complete and it is much more likely mail will be returned or sorted incorrectly.
When will I be issued my PMB (Private Mail Box)#?
Your PMB# will be issued once you have completed created an account with us. Fill out an inquiry form to get started.
How do I sign up for a virtual address?
Fill out an inquiry form and our team will reach out to you with next steps to get signed up.
What forms of ID are acceptable?
Two forms of identification must be presented, one with a photograph, when completing Forms 1583. Social Security cards, credit cards, and birth certificates are not acceptable forms of identification. The identification presented must be current. It must contain sufficient information to confirm that the applicant is who he or she claims to be and is traceable to the bearer.
The following are acceptable forms of identification—one must include a photo:
valid driver’s license or non-driver’s license state ID; armed forces, government, university, or recognized corporate ID
passport or alien registration card or certificate of naturalization
current lease, mortgage, or deed
voter or vehicle registration card
home or vehicle insurance policy
Can I transfer my PMB# to a new user or company?
Yes, you may transfer your PMB # however there is a $50 fee/per transfer.
Where will my mail be located?
Please check in at the front desk on your first time in the space and a staff member will show you your mailbox.
Can I pick up after hours?
Mail may be picked up during normal business hours. If your membership allows you 24/7 access, you may pick your mail up at your convenience, regardless if outside our normal operating hours.
Do you charge storage fees?
TPC does charge a small storage fee for items that are in your box for longer than 30 days.
Can TPC sign for packages?
Yes, if delivered between normal business hours, TPC staff will sign for your packages and notify you.
How do I request a mail forward?
You can request a piece of mail be forwarded, along with other specific actions for your mail, by logging into your Spheremail account with the credentials we provided upon sign-up.
How to I log into Spheremail?
Choose your location and you will be directed to the appropriate sign in page: Belltown | Tacoma
How will I be billed?
Our default payment method is monthly autopay processed by Stripe by either credit/debit card or ACH transfer. You may edit your payment settings in the member’s portal. Please contact your specific location to cancel service. We do not bill in Spheremail.
Are there any additional costs I might incur?
There are some small additional fees associated with certain actions you might request. These fees are outlined in the Spheremail portal.
I need a virtual receptionist, do you offer that?
TPC does not offer this service directly, but it is available as an additional add-on in your Spheremail profile. To activate, log in to your account and select Live Answering to view plans and pricing and activate this service. This will be billed quarterly as an additional fee.