Community Manager

Full-Time

Location: Belltown

Reports to: General Manager
Hours: Full-time; 5 days/week
Compensation: Starting Salary $52,000 + Health Insurance and Paid Time-Off
Growth Opportunities: Our Community Managers work directly on-site and manage specific locations. Successful CM’s may be promoted to General Manager’s or other roles within the organization.

Description:

TPC is looking for a qualified Community Manager to join our team. Candidates will be performing a variety of operational tasks and customer-facing work. They will be responsible for creating and maintaining a welcoming and professional atmosphere. They will work directly with a larger team primarily based off-site.

As a small and growing local business, the ideal candidate will thrive in a dynamic role and will enjoy being an instrumental part of a small team with opportunities to grow alongside the business. We value individuals that bring energy, enthusiasm, and attention to detail to the workplace. Our staff is outgoing, approachable, communicative, and always learning, and we are looking for candidates who share these traits

Responsibilities

  • Be the smiling face and on-site person of contact during business hours easily accessible to members, meeting clients, mail service clients, walk-in traffic and tours

  • Oversee day-to-day operations of the building ensuring that all systems are functioning and running efficiently while maintaining a clean, tidy, and secure physical space

  • Perform daily service tasks such as making coffee, watering plants, and establishing music levels

  • Work directly with the sales team to manage new leads, membership sales, and individual bookings

  • Utilize CRM management software to track data on customer inquiries and requests

  • Maintain and support existing community base to reduce churn and encourage member longevity

  • Prep meeting rooms for meeting clients: move furniture, provide on-site AV/tech assistance, and provide coffee service

  • Create way-finding and signage solutions for daily bookings and events

  • Oversee daily mail handling: distribution and forwarding of mail & packages and utilization of mail service software to track and audit service requests

  • Manage kitchen supply orders and restocking

  • Build community relationships through personal introductions, networking opportunities, member events, and encouraging an overall collaborative community environment

  • Drive membership growth by promoting TPC product and service offerings and identifying and executing on opportunities to connect members and build community

  • Communicate and oversee implementation of community policies, expectations, procedures and guidelines

  • Troubleshoot and resolve customer concerns and questions

Ideal Skillset

  • Previous customer service experience preferred. Past coworking, hospitality, service industry, or other customer-facing roles is a plus but not required.

  • Interpersonal skills to build positive relationships with community members and new customers

  • Ability to embrace a dynamic and fast-paced environment while staying organized and following through on assigned tasks

  • Excellent verbal, writing, and communication skills

  • Attention to detail and ability to multitask

  • Demonstration of dependability, honesty, integrity, responsibility and a strong work ethic

  • Desire to grow with an early-stage small business and take on a range of tasks and roles each week

  • Ability to learn quickly and at times self-teach

  • Good verbal and written communication skills

  • Potential to develop good organizational and leadership skills

  • Good analytical/critical thinking skills

Please email a resume to Audrey at audrey@thepioneercollective.com if you are interested in interviewing for this role.

Thank you!